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Get up to 50% OFF by buying bulk training credits valid for any session

UP COMING!
Delighting Customers Through the Right Customer Experience in the 
Post-Pandemic Landscape

November 17 | 9AM - 12NN | VIA ZOOM

Resource Speaker:

MS. YAYU JAVIER 

President and COO

Avanza, Inc.

Learn about:

  • Importance of Customer Experience In Loyalty

  • Understanding the Role of Customer Journey/Customer Life Cycle

  • Knowing the Gaps of Perceived and Actual Customer Experience

  • Defining and Creating the Customer Experience

•Create a clear Customer Experience Positioning.
•Know and understand your customer.
•Create an emotional connection.
•Capture customer feedback.
•Train, track and reward your team.
•Select the right tools.

  • Improve Customer Performance through Loyalty Program

  • Ways to Handle Difficult Customers

  • Customer Experience Framework

Deadline for Registration Nov. 14, 2022

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UPCOMING TRAININGS

Get up to 50% OFF by buying bulk training credits valid for any session.

  • Site Selection
    Time is TBD
    Zoom
    Time is TBD
    Zoom

UPCOMING!

UP NEXT!

 

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